Privacy Policy

1. Introduction

Moorestown Padel Club LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website, our mobile application (the "App," available on the Apple App Store and Google Play), and our services (collectively, the "Services"), how we use it, and the choices you have. By using the Services, you consent to the practices described here.

2. Information We Collect

We collect the following types of information when you use our Services:

• Account and profile information: name, email address, phone number, and password (encrypted) when you create an account through the App or website.
• Booking and payment data: court reservations, program and event registrations, and payment information. Payment card details are processed by our payment provider and are not stored on our servers.
• Information you provide: messages you submit through the contact form, newsletter sign-ups, and any other details you choose to share with us.
• Device and usage information: device type, operating system version, unique device identifiers, IP address, approximate location, and basic analytics about how you use the App and website (for example, screens viewed and actions taken).
• Push notifications: with your permission, we may send you push notifications about bookings, events, and club updates. You can disable notifications at any time in your device settings.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate you.
• Process bookings, reservations, payments, and program registrations.
• Send booking confirmations, reminders, and notifications.
• Respond to your inquiries and provide club information.
• Send newsletters and updates about events, clinics, and openings (you can opt out at any time).
• Operate, maintain, troubleshoot, and improve the Services, including the App.
• Analyze usage trends and measure the performance of our Services.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share it in the following limited situations:

• Service providers: we work with trusted third-party providers that help us operate the Services, such as booking and payment platforms, email delivery, push notification services, and analytics providers. These providers process data on our behalf under appropriate confidentiality obligations.
• App stores: we share limited information with Apple and Google as required to distribute and operate the App on the App Store and Google Play, in accordance with their respective privacy policies.
• Legal requirements: to comply with applicable law, legal process, or lawful requests from authorities, or to protect the rights, property, or safety of our users and others.
• Business transfers: in connection with a merger, acquisition, or sale of substantially all of our assets, subject to confidentiality safeguards.

5. Third-Party Services

The App and website use third-party services that may collect information used to identify you. These may include:

• Booking and payment processors.
• Analytics and crash-reporting services.
• Push notification delivery services.
• Email delivery services.

Links to the privacy policies of third-party providers are available where those services are presented within the App. We encourage you to review those policies.

6. Data Retention and Deletion

We keep your personal information only as long as needed to fulfill the purposes described in this policy or as required by law. To request deletion of your account and associated personal data, email us at hello@moorestownpadel.com. We will process verified deletion requests within a reasonable timeframe, except where we are required to retain certain information by law.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, restrict or object to certain processing, and opt out of marketing communications. To exercise any of these rights, email us at hello@moorestownpadel.com.

You can also withdraw consent for push notifications at any time through your device settings, and you can unsubscribe from our newsletter using the unsubscribe link in any email we send.

8. Email and Unsubscribe

You can unsubscribe from our newsletter at any time using the unsubscribe link in any email we send, or by emailing hello@moorestownpadel.com. We honor opt-out requests promptly.

9. Data Security

We take reasonable measures to protect your information using industry-standard practices, including encryption in transit and at rest where applicable. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent. If a parent or guardian believes we have collected personal information from a child under 13, they may contact us at hello@moorestownpadel.com so we can delete it. Parents may also use parental controls on the App Store and Google Play to manage their children's app usage.

11. Tracking and Cookies

Our website may use cookies and similar technologies to operate and improve the site and remember your preferences. The App may use device identifiers and analytics to understand usage. You can control cookies through your browser settings and manage tracking preferences through your device settings.

12. International Users

The Services are operated from the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using the Services, you consent to such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. We encourage you to review this page periodically. If we make material changes, we will notify you through the App or by email where appropriate.

14. Contact

Questions about this Privacy Policy or your personal data? Email us at hello@moorestownpadel.com, call us at (856) 259-9936, or write to us at 605 Glen Ave, Moorestown, NJ 08057.